- All
- Deals
- Coupons
- Sales
About Big Green Smile
Who are Big Green Smile?
Big Green Smile is one of the largest online retailers of natural and organic products in the UK. The store stocks items across categories including beauty, body and bath, haircare, make-up, fragrance, healthcare, household cleaning, mother and baby products, and everyday essentials.
Customers typically use Big Green Smile when they want products with gentler ingredients, reduced environmental impact, or ethical sourcing, without needing to shop across multiple specialist stores.
Brand background and expertise
Founded in 2008, Big Green Smile was created to make sustainable products easier to find and buy online. The company has since grown its range to thousands of products and expanded into several European markets, including France, Germany and the Netherlands.
A core part of the business is product selection. Every item stocked is reviewed internally and screened against a long list of banned ingredients, supported by a strict supplier code of conduct. This allows customers to browse with confidence rather than researching each product individually.
Product standards and ingredient approach
Big Green Smile focuses on stocking products that avoid a wide range of ingredients commonly associated with environmental or health concerns. The range includes refill options, plastic-free alternatives, biodegradable ingredients and products designed to reduce waste in everyday routines.
Rather than promoting one specific type of product, the store offers a broad mix, allowing customers to switch individual items over time rather than changing everything at once.
Sustainability and operations
The business aims to reduce environmental impact across its own operations as well as the products it sells. Packaging is biodegradable, deliveries are carbon neutral, and the company has set targets to remove plastic from its logistics processes and reduce emissions over time.
These operational choices are positioned as part of an ongoing improvement process rather than a finished end state.
Reputation and recognition
Big Green Smile has built a large and loyal customer base in the UK and across Europe. The retailer is widely recognised within the sustainable shopping space and receives a high volume of customer feedback, reflecting consistent service and product quality expectations.
Why Customers Choose Big Green Smile
Curated product selection
Customers choose Big Green Smile because products are screened in advance, reducing the need to check ingredients or certifications individually.
Wide category coverage
The store covers beauty, cleaning, baby and household essentials in one place, making it easier to switch everyday items gradually.
Trust and reliability
Clear standards, transparent policies and established customer service support help customers feel confident returning for repeat purchases.
How to Buy from Big Green Smile
Big Green Smile products are available through the official BigGreenSmile.com website. UK delivery is offered with a flat fee for smaller orders and free delivery above a set order value. Orders placed before midday on weekdays are typically dispatched the same day, with most UK mainland deliveries arriving within two to three working days.
Returns and refunds are available under the retailer’s published policy, and customer support is available for order and product queries.